UPS

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

• Q. My order has been marked delivered but has not arrived.

  A. If your tracking information shows that your order was delivered to your address but you can't find it, please check the details below:

  • Check your Proof of Delivery in the delivery carriers' tracking site, as it is often left in a safe place
  • Check any secure locations
  • Or, check drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left

  If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.
  If you're still unable to locate your parcel, please get in touch with your delivery carrier to lodge an enquiry and they'll investigate on your behalf as a priority.
  
  Helpful Link: How to Contact Each Delivery Carrier