How can we help?

Starting 10:30 am on 22nd May, get a free stainless steel bottle when you spend over 80€! While stocks last*.

*Limited quantity, only while stock lasts.

* Please be aware that even if you meet the conditions, we may not be able to provide the gift if we run out of stock.

Available online and in stores only while stocks last. Limited to 1 bottle per customer. 

[Online] 

From 10:30 am on 22nd May, each purchase of 80€ or above (before shipping) will receive a stainless steel tumbler as a gift, while stocks last. The tumbler colours are selected at random.

*Limited quantity, only while stock lasts.

* Please be aware that even if you meet the conditions, we may not be able to provide the gift if we run out of stock.

[Stores]

The Arigato Festival free gift will be available in all UNIQLO stores. From 22nd May, while stocks last.

Please find your closest store here

For each purchase of 80€ or above in a single transaction, on a first-come, first-served basis, you will receive one stainless steel tumbler as a gift. The tumbler colours are selected at random.

* Limited to 1 bottle per customer.

* For example, a purchase of 160€ or more, you will still receive only one item.　　 

* The amount of 80€ includes alteration fees, gift wrapping charges, and shopping bag fees. 

* Availability may vary by store. 

* Please be aware that even if you meet the conditions, we may not be able to provide the gift if we run out of stock. Thank you for your understanding. 

For remaining stock, please kindly enquire within our stores. Please note that even if you contact the customer center, we will not be able to provide information on this matter.

You can collect your free gift at the cash register or service counter.

* If you checked out at a self-service register, please inform a staff member and present your receipt or electronic receipt.

• + Q. How can I get the stainless steel tumbler for FREE?

  A. To qualify, all you need to do is to place an order for the amount of 80€ or above, while stocks last.

• + Q. In which UNIQLO stores will the stainless steel tumbler be available? 

  A. The stainless steel tumbler will be available in all UNIQLO stores. 

• + Q. When will the stainless tumbler promotion start?

  A. This free stainless steel tumbler promotion will start on 22 May at 10:30 am, while stocks last.

• + Q. Can I choose the stainless steel tumbler colour?

  A. The tumbler colours are selected at random.

• + Q. Do I have to add the FREE stainless steel tumbler to my cart/order? 

  A. You do not need to add the item, and it will not be automatically added to your basket. You will receive the item as long as your order is over 80€ and is placed after 10:30 am on 22nd May, while the tumbler is still in stock.

  *The item will not appear in your order history.

• + Q. How will I know if I am receiving the FREE stainless steel tumbler?

  A. Your free gift will not show in your cart but will show on your invoice. Your invoice will be included within your shipment confirmation email, which you will receive once your order has been dispatched from our warehouse.  Eligibility will be confirmed upon shipment. We apologise for the inconvenience, but it is unfortunately impossible for us to provide you with the necessary assistance in this matter.

• + Q. I have already placed an order over 80€, why do I not see the free gift in the Order Details?

  A. The free gift would not be shown in Order History and it will be shipped together with your order. If your free gift is available for your eligible order and there was stock availability when your order was placed, a FREE stainless steel tumbler would be displayed in your invoice.

• + Q. Can I return or exchange the Stainless steel tumbler?

  A. This free gift cannot be returned or exchanged.

• +Q. Can I use a coupon and still receive the free Stainless steel tumbler?

  A. You may use a coupon with your order. However, please note that if the order value is below 80€ before applying the shipping, you will not receive the Stainless steel tumbler.
  For example:
  - If your order value (before shipping) is 80€ and you use a 10€ off coupon, your order total will be 70€. You will not be able to receive the free gift.
  - However, if your order total is 90€ and you use a 10€ off coupon, your total will be 80€. This will allow your order to be qualified to receive the free stainless steel tumbler while stock lasts.

• + Q. Do I need to return the free gift when I return the order?

  A.  No, you do not need to return the free gift.

• + Q. I have already placed an order over 80€, but I did not receive any free gift in my parcel.

  A. We are sorry that the free stainless steel tumbler is only available from 10:30 am on 22nd May and while stocks last. It may already be out of stock when you place your order.

• + Q. If I purchase through the online store with the Click and Collect option, which promotion will I be eligible for: the physical store or the online store?

  A. You will be eligible for the online promotion. You will receive the item as long as your order is over 80€ and is placed after 10:30 am on 22nd May, while the tumbler is still in stock. The tumbler will be included within your parcel.