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You won't have received any paper returns form inside your UNIQLO parcel. Please follow the instructions below to create your returns form and label.
 



If you are returning your parcel from Belgium, please follow the instructions below:

We offer one return via BPost Points per order. Upon receipt of your returned order via BPost, a refund will be processed for all returned item(s), minus the cost of the delivery label (2.95 €). UNIQLO will only accept returns which are made within the 30 days return period.


1  Please log into your account or guest account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?




2  Register the items you wish to return and select your return method.

You will be able to create multiple return delivery labels or QR codes per order. Each return label used is subject to a €2.95 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.

Print a delivery label:

Please print your generated returns postage label and attach it to the outside of your parcel. To avoid any delays, please remove or block out your original delivery address. No internal paper forms or packing slips are required.


QR Code/Barcode:

This will create a QR code for you to present at a BPost Service Point where they will be able to print your return delivery label. No internal paper forms or packing slips are required.

Please allow up to 24 hours to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.


3  Package your parcel securely and return to a BPost Service Point (find your nearest branch here.)
 

4  Once your return has been received and processed, you will receive a confirmation email from us. Normally, to receive your refund, it can take up to 14 days from the day we have received your return package at our warehouse.


Frequently asked questions:

Can I make an exchange?