Troubleshoot
- Where is my order number?
- Where can I find my Guest ID?
- Difference between "Order history" and "Purchase history"
- The colour/size I'm looking for is out of stock, what can I do?
- Deleting cookies and clearing cache
- I have lost my gift card. What can I do?
- My order was cancelled but I think I have been charged
- My gift card is not working
- What happens if an item on my order is out of stock?
Contact Us
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHATBOT Service will only be available in ENGLISH. Live Chat will be available in French, Dutch and English.
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHATBOT Service will only be available in ENGLISH. Live Chat will be available in French, Dutch and English.
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