How can we help?

Online

• Orders placed between 23rd December and 2nd January may take longer than usual to be shipped.
• Online Alterations
• What methods of delivery do you offer and how much do they cost?
• I'm missing an item in my order, what should I do?
• What is my order status?
• How do I place an order?
• Do you offer alterations online?
• Where is my order number?
• My item is faulty, what should I do ?
• Paying with Bancontact
• Where can I find my Guest ID?
• Coupons Guide
• The brand new UNIQLO website is here! Click here for details.
• Can I cancel my order?
• Pay In store
• Difference between "Order history" and "Purchase history"
• I forgot my password, what should I do?
• How can I find out what measurements UNIQLO sizes are?
• I would like to close my UNIQLO account
• How do I register an account?
• The colour/size I'm looking for is out of stock, what can I do?
• Deleting cookies and clearing cache
• How can I purchase a UNIQLO gift card?
• Where is my order confirmation email?
• How do I subscribe to the UNIQLO Newsletter?
• How do I know if you have received my order?
• Can I return my order if I paid with a gift card?
• How do I check my gift card balance?
• How do I redeem my UNIQLO gift card online?
• Can I return my gift card?
• Does my gift card have an expiry date?
• I have lost my gift card. What can I do?
• How do I make a bulk order of your products?
• My gift card is not working
• My order was cancelled but I think I have been charged
• How long does it usually take to receive the e-gift cards?
• Is it possible to reload or top up my e-gift card?
• Can I make changes to my order?
• I have received an incorrect item, what should I do?
• Can I get a refund if the price has changed since I ordered it?
• I have a question about your sizing, colours and materials
• When will I be charged for my order?
• What happens if an item on my order is out of stock?
• What currency can I pay with?
• Which forms of payment do you accept?
• If I need to change my address or other details, what do I have to do?
• Can I pick-up my order from a UNIQLO store?
• Can I have a different billing address to my delivery address?
• I would like to add another address to my account, is this possible?